Privacy Policy
Last updated: 26 August 2026
This Privacy Policy applies to the TitanFleet app and web portal, developed and operated by TitanFleet (Pty) Ltd.
1. Who we are
TitanFleet is operated by TitanFleet (Pty) Ltd, a company registered in South Africa, based in Benoni, Gauteng. You can reach us at info@titanfleet.co.za for any question about this policy or your personal information.
2. Information we collect
2.1 Account information
When your employer creates your account, we hold your name, email address, phone number, and your role within the company (e.g. driver, dispatcher, finance).
2.2 Driver-specific information
Where you're set up as a driver, your employer may record additional information needed to run their fleet: your ID or passport number and expiry, date of birth, next-of-kin contact details, banking details for payroll, and compliance documents (e.g. driving licence, medical certificates) uploaded as files.
2.3 Location data
While the mobile app has an active trip in progress, it records your device's GPS location at regular intervals and sends it to your employer's TitanFleet account so dispatch can see where the vehicle is. Location is only collected during an active trip — the app does not track your location in the background outside of that.
2.4 Photos and documents
The app can access your device's camera and storage to capture proof-of-delivery photos, signatures, vehicle inspection photos, and compliance documents, which are uploaded to your employer's TitanFleet account.
2.5 Messages and notifications
Messages sent between drivers and dispatch through the app are stored so both sides can see the conversation history. We also send push notifications (for new jobs, messages, document expiry reminders and similar events) to a token your device registers with Google's or Huawei's push notification service — see section 4.
2.6 Technical and log information
We record IP address and browser/device information for login activity and security auditing purposes.
2.7 Business data
The platform also holds business records that a transport operator enters in the ordinary course of running their fleet — client and supplier details, loads, trips, invoices — which may include personal contact details of people at those companies.
3. How we use your information
- To provide the core service: dispatching loads, tracking trips, managing compliance, and billing.
- To send notifications relevant to your work (new jobs, messages, document expiry, delivery alerts).
- To secure accounts and investigate suspicious login activity.
- To meet legal and tax record-keeping obligations.
- To communicate with you about your account or respond to support requests.
We do not sell personal information, and we do not run advertising or analytics tracking inside the app.
4. Who we share information with
We use a small number of service providers to run the platform. Each only receives the information it needs to do its job:
| Provider | Purpose | What they receive |
|---|---|---|
| Supabase | Database hosting (EU — Paris) | All platform data, encrypted at rest |
| Fly.io | Application hosting (EU — Paris) | Data passing through the app while in use |
| Google Firebase | Push notifications (Android devices with Google services) | A device push token — not your name or message content |
| Huawei Push Kit | Push notifications (Huawei devices) | A device push token — not your name or message content |
| Twilio | SMS and WhatsApp notifications | Phone number and message text, for messages you or your employer trigger |
| Google Maps Platform | Route distance/time estimates | Pickup/delivery addresses or coordinates |
| PayFast | Subscription billing for our customers (transport operators) | Billing contact and payment details of the paying company |
| Email delivery | Sending notification and password-reset emails | Email address and message content |
We do not share personal information with any other third party except where required by law, or with your employer's own explicit instruction (e.g. exporting their own data).
5. Where information is stored
Platform data is stored on servers based in the European Union (Paris, France). Some service providers above (e.g. Google, Huawei) may process limited data outside the EU as part of their own global infrastructure, under their own privacy commitments.
6. How long we keep information
We retain account and operational data for as long as your employer's TitanFleet subscription is active, and for a reasonable period afterward to meet tax, accounting, and legal record-keeping obligations. You can ask your employer (as the account holder) to request deletion of your personal information, subject to those legal retention requirements.
7. Your rights
Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:
- Know what personal information we hold about you and why.
- Ask us to correct information that's inaccurate or out of date.
- Ask us to delete personal information, subject to legal retention requirements.
- Object to certain processing of your information.
- Lodge a complaint with South Africa's Information Regulator if you believe your rights have been breached.
Since your account is created and managed by your employer, most of these requests should go to them first — but you're welcome to contact us directly at info@titanfleet.co.za and we'll help.
8. Security
We use industry-standard measures to protect your information, including encrypted connections (HTTPS) between the app and our servers, encrypted storage, and access controls limiting who at TitanFleet and your employer's company can see what.
9. Children's privacy
TitanFleet is a business tool for transport operators and their staff. It isn't directed at children, and we don't knowingly collect information from anyone under 18.
10. Changes to this policy
We may update this policy from time to time as the platform changes. We'll update the "Last updated" date above when we do; significant changes will be communicated to our customers.
11. Contact us
TitanFleet (Pty) Ltd
Benoni, Gauteng, South Africa
info@titanfleet.co.za